Terms & Conditions
1. BOOKING DEPOSITS
All bookings are subject to a 25 – 50% deposit, depending on the location, date, number of guests and package associated.
This deposit secures the booking, staff, beverages, mobile bar, preparation and associated services required for the event.
A minimum/security deposit is always required. Unless quoted or specified otherwise. This can be paid either via direct deposit, or credit card upon acceptance of the proposal.
Once a booking deposit has been paid, we will unfortunately not accept a significant reduction in guest numbers. We can accept group increases with an appropriate amount of notice given to us.
2. CANCELLATION POLICY
No refund of deposit, sub-total or total whether received by Direct Deposit or Credit Card, will be accepted or processed, if a booking is cancelled with us.
However, we will make your booking deposit a valid credit against another booking made by the exact same Payee.
This next booking must be strictly made within 6 months from the date the funds were received from the original cancelled booking, in order for the credit to take affect.
We reserve the right to refuse the new proposed date if our services are already booked in by other clients.
Regardless of circumstances, we do not refund booking deposits or total/full amounts paid.
Should the customer not wish to book in another date within 6 months from the initial booking deposit received date, the booking deposit paid will not be refunded.
3. CANCELLATIONS DUE TO GOVERNMENT POLICY/LAW
The same cancellation policy as stated above, applies for any government related decisions that may affect a booking date with us.
Should your event date booked be already affected prior to government policy, that is not the responsibility of Shakers on Wheels.
Please refer to the ‘Cancellation Policy’ information as stated above for more information.
4. FINAL PAYMENTS
Final payment for the event includes the total cost for all services, as per Shakers on Wheels’ quotation to the event payee, or payees.
This also include any parking fees, or any other fees charged at our expense.
A final payment against a booking, where only a booking deposit has been received, has to be received by Shakers on Wheels via direct deposit or credit card payment no less than 14 days prior to the event date.
In special circumstances, where stated, the remaining payment due on a booking, may be received no less than 7 days prior to the event date.
We also reserve the right to select any another payment agreement via phone or email.
Shakers on Wheels partners with Square in receiving payments pre, intra & post event via our work phone or tablet.
A 2% surcharge applies to any credit card payment.
5. BAR TAB PACKAGES - FINAL PAYMENT
Our minimum spend for our BAR TAB Package is around $1200, depending on the location, date, guests amount and drinks associated.
Payment of the minimum spend is required no less than 31 days prior to the event, unless specified differently.
If you decided to extend the bar tab on the event date, we uphold the right to retain a Payee’s Drivers License & Credit Card(s) before continuing to provide our event services.
Where a ‘Minimum Spend’ or ‘Booking Credit’ has been exceeded by guests ordering, the Payee(s) of the event, must make final payment as soon as the event concludes.
If the ‘Minimum Spend’ on the TAB Package has not been reached, a refund back to the payee would not occur, or be warranted.
There are no circumstances where this terms can be changed.
Shaker on Wheels uphold the right to charge the Payee’s credit card on file, and escalate the matter to police & legal authorities, if an event’s Payee(s) financial obligations are not met/fulfilled on the same day.
6. BROKEN OR MISSING EQUIPMENT
Should any damages, or breakages should occur to the catering equipment, including glassware, platters or any other equipment, the cost of the replacing broken, stolen or lost item will be invoiced to the host/organiser(s).
Should glass(es) be found following Shakers on Wheels’ departure, we will not pay for the glassware to be returned to our warehouse & office. Clients will be required to return the glass(es) themselves at their own expense.
The fee for broken/missing glass, is $5 per glass.
If you fail to transfer the reimbursement amount within five (5) days, you will be charged a $30 late fee.
Any associated parking fee’s will be billed to the Payee(s) of the event, post-event.
8. PRODUCT AVAILABILITY
If due to unforeseen circumstances, we are unable to provide the agreed beverages and/or services, Shakers on Wheels reserves the right the adapt these in consultation with the client.
9. BEVERAGE SERVICE TIME-EXTENSIONS
A time-extension is approved at Shakers on Wheels’ discretion, and if our Staff are able to extend.
A minimum spend will be discussed and agreed with the payee to allow this extension.
10. EVENT DETAIL CONFIRMATION
We are required to make purchases and organise elements of an event, specifically in accordance with what has been booked.
Items that we organise/pay for include, but are not limited to:
Equipment requirements, bar staff, beverages ordering, equipment hire, item cleaning, glassware purchases or cleaning, driver fees, staff deposits, and more.
Should guests that have been paid for on the day of the event, not turn up, monies for these non-attendees will not be refunded. There are no circumstance exceptions for this term.
We may only increase guest numbers once a booking has been made, not decrease guest numbers attending the event.
This is due to the nature of cancellations, our companies’ expenses for the event, and several other factors that may prevent us from booking with other customers on the same date, or surrounding dates.
Late attendees are accepted, and can be charged accordingly.
Once final payment is received by Shakers on Wheels, no refunds are permitted, should guests cancel on their attendance to the event, prior to the event, or on the day of the event itself.
11. ADHERENCE TO LAWS
Our liquor licenses allows us to supply the Services to the Client require strict adherence to certain terms. Therefore the Client agrees to ensure:
- The Client and its guests are not permitted to provide beverages or related equipment without prior arrangement with Shakers on Wheels;
- The Client represents and warrants that it, or its responsible person, is of legal age to purchase alcohol and any alcohol purchased from us becomes the responsibility of the Client, including the responsibility to abide by the applicable laws governing the sale and supply of alcohol to others, which includes but is not limited to: (a) The responsible service of alcohol; (b) The serving of alcohol to minors; (c) Ensuring that they have all relevant licences and approvals for the sale or supply of alcohol at that particular location.
- If the function is not in a private home or space, the Client must ensure that an area will be set aside for the exclusive use of the persons who have booked the function and is attended only by the Client and its guests; (b) If the Client causes us to contravene or breach any of the terms of its licences or any other laws or regulations, the Client must indemnify Shakers on Wheels for any damage, fines, penalties or costs we incur including damage or economic loss related to any loss of Our licences or breach of regulations or laws.
12. SITE, SECURITY AND SAFETY
The Client is responsible for the Site and the safety of all persons, including our personnel on the site and delivery of equipment by our personnel to the site.
Our personnel use reasonable endeavours to comply with all applicable legislation and standards related to maintaining safe work practices.
We follow the National Alcohol Beverage Industries Council guidelines on the Responsible Service of Alcohol.
Our Personnel are instructed not to serve alcohol to persons under the age of 18 years, or to guests in a state of intoxication. We reserve the right to discontinue liquor service.
We recommend that the Client considers and arranges security for their functions (of at least 1 security provider for every 100 attendees).